Positive experience buying treads

My customer needed stair treads that would match an existing runner.  Angela kindly sent off an image of the existing runner.  After going back and forth with options, we decided upon one. The treads were fabricated and sent off to the customer.

 

“Hi Meg, I received the treads, over the weekend I will get them in place and take photos.. Very excited!! Meg, I love them they are perfect.”

 

Our customer went a step further to write a letter to the company about her experience.

To Whom this may concern..

 

I’d like to recap how pleased I am with the Rug Depot as well as Meg O’Leary.  I have been looking for sometime for stair treads, that would match my existing hallway runner, once I found The Rug Depot on line they presented by having options for stair treads in their line that might work, but since I couldn’t be sure I contacted them via email and was connected with Meg, she was prompt, curious, and professional, she gladly accepted the challenge in helping me match up my runner to a tread, a tread I might add.  that  needed to be made up special, with a rubber backing so that I wouldn’t have to nail them to my stairs…..after a few back and forth emails, Meg presented me with a sample pattern, and an option with a rubber back put on and a quote for the job. And even went so far as to let me purchase (1) complete tread so that I could place it in my home to see if it was everything I needed….. To my pleasure, it was PERFECT, and proof by these pictures how wonderful they came out..100% Satisfied…

 

So in closing anyone with any special need or simply having questions with their products, I would STRONLY suggest using this company for their products, and certainly Meg in customer service!

 

Thank you Rug Depot! & Meg O’Leary

 

Angela Fall

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